Article on the protection of legitimate expectations in the event of incorrect information from public administrations via chatbots

[Translate to English:] Hand über dem Chatverlauf auf einem Display.

In this scientific article on iusNet, Nadja Braun Binder, Liliane Obrecht and Grace Wittmer analyse the use of chatbots in public administrations and the protection of legitimate expectations if they provide incorrect information. The full text of the article is available here (German only).